Customer Support

Alarm System Service in Temecula Valley

Whether you need alarm system service in Temecula Valley — a repair, a system check, help with your Total Connect app, or answers about your alarm — A-Bell Alarms is here. Chris Sizemore personally handles every service call in Southwest Riverside County. The same person who installed your system is the one who shows up when you need help.

Kathy and Chris Sizemore

ProSeries How-To Videos

How to Use Your ProSeries Alarm System

These short videos walk you through the most common tasks on your ProSeries alarm panel. If you need help with something not covered here, call us or submit a service request above.

How to Arm Your ProSeries Alarm — Away Mode

How to Arm Your ProSeries Alarm — Home Mode

How to Pair Your Phone with ProSeries Using Bluetooth

How to Use Alexa with the ProSeries Panel

How to Connect ProSeries to Your WiFi Router

Total Connect App How-To Videos

How to Use the Total Connect App

The Total Connect app lets you arm, disarm, and monitor your security system from your phone. These videos cover the features our customers ask about most.

How to Pair Your Phone with ProSeries Using Bluetooth

Arm and Disarm with the Total Connect App

Bypass a Zone with the Total Connect App

Add a New User with the Total Connect App

Create Scenes with the Total Connect App

Set Up Notifications with the Total Connect App

Customize the Total Connect Home Screen

App Download

Download the Total Connect App

Frequently Asked Questions

Common Alarm System Questions

A beeping alarm panel usually indicates a trouble condition, not a break-in. Common causes include a low battery in a sensor or the panel backup battery, a lost connection to the monitoring station, or an open zone such as a door or window left ajar. Check the panel display for a trouble indicator or zone number. If you are unsure what the alert means, call A-Bell Alarms at (951) 302-3100 and we will walk you through it or schedule a service call.

When your alarm is triggered, the signal is sent immediately to the Alarm Watch central monitoring station, which operates 24 hours a day, 7 days a week. The monitoring operator will attempt to reach you at your listed contact numbers. If they cannot verify that it is a false alarm, they will dispatch the appropriate emergency responders — police for an intrusion, fire department for a smoke or heat detector activation, or EMS for a medical or panic alert. You will also receive a notification through the Total Connect app on your phone.

Yes. Every alarm system A-Bell installs includes a backup battery in the panel that keeps the system running during a power outage. The backup battery is designed to maintain your system for several hours. If your system uses cellular communication (which most ProSeries systems do), it will continue reporting to the central monitoring station even without power or internet. If the backup battery runs low, the panel will alert you with a trouble beep and the monitoring station will be notified.

If you have the Total Connect app, you can add, change, or delete user codes directly from the app or through the ProSeries panel. If you need help, call A-Bell Alarms at (951) 302-3100 and we can walk you through it over the phone.

For business clients who are not set up on the Total Connect app, call our office at (951) 302-3100 and we will handle adding or removing user codes for you.

For security reasons, every person who accesses your system should have their own individual user code — never share a single code among multiple people. Individual codes let you track who armed or disarmed the system and when. If an employee leaves your company, call us right away to have their code deleted. An active code on a former employee's account is an open door to your business.

You can schedule a service call by submitting the service request form on this page, calling (951) 302-3100, or emailing service@abellalarms.net. Chris Sizemore personally handles every service call, so scheduling depends on his availability. We serve Temecula, Murrieta, Menifee, Wildomar, and surrounding Southwest Riverside County communities. For after-hours alarm emergencies, call the 24-hour central monitoring station at 1-800-927-6623.

A communication failure means your panel has lost its connection to the central monitoring station. This can happen after an internet outage, a router change, or a cellular network interruption. Try restarting your internet router first. If the message does not clear within a few minutes, call A-Bell Alarms at (951) 302-3100 so we can check your system's communication path and restore the connection. Do not leave a communication failure unresolved — your system cannot report alarms to the monitoring station while it is disconnected.

Before testing your alarm, call the Alarm Watch central monitoring station at 1-800-927-6623 to place your account on test mode. This prevents a dispatch while you are testing. Once your account is on test, you can trigger sensors and verify that the panel responds correctly. After testing, call the monitoring station again to take your account off test mode. If you would like a professional system test, call A-Bell Alarms at (951) 302-3100 to schedule one.

Still need help?

(951) 302-3100
If your call goes to voicemail, leave a message and we will return your call as soon as possible. If you need immediate assistance with alarm activity, remain on the line and press 0 for a central station operator.

24-Hour Central Monitoring Station
1-800-927-6623

Email
service@abellalarms.net

Business Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: By Appointment

Temecula Valley's Local Security Company

Submit a Service Request

Tell us what's going on with your system and we'll get back to you during business hours. If your alarm is actively going off or you need immediate help, call the 24-hour central monitoring station number listed on this page.

Service Request
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Tina Gottlieb profile picture
Tina Gottlieb
2024-11-20
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I've been a happy customer since 2020. A-Bell alarm made sure we had a system that met our needs and was very professional and personalized. I am so pleased with the service.
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Melissa Reid profile picture
Melissa Reid
2024-07-30
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I highly recommend A-Bell Alarms. When I was shopping for a home security system a couple of years ago, they were by far the most knowledgeable, best priced, and easy to talk to. Chris is honest and doesn’t try to upsell you (he was able to integrate some of the security sensors installed by the previous home owner into our new security system). In the past 2 years, we’ve had no issues with any of the equipment, aside from a sensitivity setting on one of the sensors, and Chris was very quick to come by and make an adjustment to the settings even though it was very close to the Christmas holiday. They always return calls quickly and are happy to answer any questions you may have.
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Laura Lee profile picture
Laura Lee
2024-07-26
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I’ve been using this service for awhile. Chris is responsive, helpful, professional, and kind. The monitoring is very quick. Highly recommended.
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Brooke Nunn profile picture
Brooke Nunn
2024-07-05
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The Temecula Chamber is a customer and we are incredibly impressed by A-Bell Alarms Company! The quality of their products, their extensive knowledge, competitive prices, and genuine care for their customers set them apart. Chris and Kathy have been in the security business for many years, and their expertise shines through in the excellent guidance they provide on selecting the right security features for a business. We are so grateful to have such a dedicated and professional business in our town. Highly recommend A-Bell Alarms for all your security needs!
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Jim Sappington profile picture
Jim Sappington
2024-06-25
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The Temecula Valley Historical Society uses A-Bell Alarms for both our museum and store. Chris and Kathy operate a quality business with a proven and extensive history here in the Temecula Valley. We are more than satisfied with their service, integrity, and professionalism and would recommend A-Bell for any security needs.
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Loy Miller profile picture
Loy Miller
2023-08-04
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I have had A-Bell Alarms for my residence for more than 10 years. They have always been responsive and professional. The personalized service they provide is great. Good Job!
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Rico Suave profile picture
Rico Suave
2021-11-23
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Chris called me back shortly after leaving him a voice mail. He helped me setup an existing but unused system in the house and I was able to get up and running in a very short period of time with a minimal cost. Would highly recommend to anyone interested in good customer service. Chris was punctual, helpful and I got exactly what I was looking for.
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Jennifer Nelson profile picture
Jennifer Nelson
2020-10-15
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We have been using A-Bell alarms to secure our medical practice for many years. They are an extremely professional, attentive, responsive, local company. Just recently their high quality sensor alerted us to water dripping in the early stages of a water heater leak saving us from a massive flood and saving us from a huge expense. I would recommend A-Bell alarms to any business or residential customer. We are so happy with their service and will be their customer for many years to come.
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Jon Gerke profile picture
Jon Gerke
2020-09-11
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I am so pleased and overly satisfied with the service A-Bell alarms has given us. They're professional and reliable, always willing to fix a problem. I've been with them ever since I opened my business in 1998. Great service and great communication!
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Heather Lewis profile picture
Heather Lewis
2020-08-18
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Both of our family businesses have been using A-bell alarms for our security monitoring for many years. They are very knowledgeable about what they do and always respond quickly when we need help. I highly recommend them!

Secure Your Peace of Mind with A-Bell Alarms

Over 55 years of protecting families and businesses in the Temecula Valley. Call us or schedule a free consultation.

Ready to experience the A-Bell Alarms difference?